Posted On: Wed Jan 24 2024 - Job Category: BA / Consulting

Senior Technical Analyst/Support Consultant, Capital Markets

Attractive Salary + Bonus
Full-time / Japan
Japan
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We are currently looking for a Premium Support Specialist to join our client's support team in Japan. This is a very exciting newly created role that will be accountable for helping a range of banking & financial services customers.  The incumbent will play a pivotal role in our client's customer success & client support strategy by providing industry-leading post-implementation support, through regular meetings and maintaining a strong grasp of our customers’ ever-changing business and functional requirements.


Responsibilities:

  • Respond to support requests within specified SLA / act as the first line of support for Japanese customers 
  • Prioritize critical technical issues and monitor service level compliance
  • Be able to articulate, in deep technical detail, how capital markets functionality can be used to meet customer requirements and find a solution to business problems
  • Work closely with Business Analysts & Customer Success team to analyze client issues and investigate bugs to identify root causes
  • Document support interactions in a company-wide case management system

Attractive Salary + Bonus

Requirements:

  • Bachelor's or master's degree in Computer Science, Management Information Systems (MIS), Mathematics, or any relevant technical field
  • Min 5+ years experience in Capital markets managing complex customers
  • Min 3+ years experience in commercial software including Core Java, JBoss, Spring Boot, Swing, JDBC, RMI, SQL, and XML
  • Good understanding of JVM performance tuning (Garbage collection, thread dumps, and memory parameters)
  • Knowledge of relational databases and SQL including working experience with Oracle and/or Sybase and/or PostGres
  • Excellent facilitation and communication skills in Japanese and can converse well in English

Interested candidates can reach out directly to +6584942566 or forward their CVs in MS Word format to mukul@datasearchconsulting.com for a confidential discussion.

Datasearch Consulting Pte Ltd 

Licence no. 17S8525

Reg No. R1660704


Do you have what it takes?

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